Privacy Policy

Information We Collect

We may collect the following information when users interact with SwiftCall or businesses using our services:

• Name
• Phone number
• Email address
• Appointment or application details
• Communication preferences
• Information voluntarily submitted through forms or applications

How Information Is Used

Information collected may be used to:

• Send appointment confirmations and reminders
• Deliver scheduling notifications
• Provide service-related communications
• Respond to customer inquiries
• Improve platform performance and user experience

SwiftCall sends communications on behalf of client businesses only to individuals who have voluntarily provided their contact information and consented to receive such communications.

SMS Text Messaging Communications

How SMS Consent Is Collected

When you book a discovery call, schedule an appointment, or inquire about services with SwiftCall or businesses using SwiftCall's platform, you may be asked to consent to receive SMS text messages. SMS consent is completely optional and is not required to book a call or use services.

Consent is obtained through one of two methods:

• Web form opt-in: an unchecked SMS consent checkbox on our scheduling page at swiftcall.org/get-started, which the user must affirmatively check to opt in.
• Verbal opt-in: spoken consent captured during a phone call with SwiftCall's AI voice agent, after the agent discloses the business name, the types of messages that will be sent, that message and data rates may apply, and how to opt out. Consent is recorded in the call audio and transcript.

What Messages You'll Receive

If you consent to SMS communications, you will receive automated text messages from SwiftCall (or the client business you are engaging with, delivered through SwiftCall's messaging platform). These messages may include:

• Appointment booking confirmations
• Appointment reminders (day-of and time-specific)
• Discovery call scheduling notifications
• Service-related notifications and follow-ups
• Time-sensitive communications related to your inquiry

These messages are transactional and informational in nature, not marketing or promotional.

Message Frequency

Message frequency varies based on your interaction. You may receive 2-6 messages during the course of a service process, typically over a 2-4 week period.

Message and Data Rates

Standard message and data rates from your mobile carrier may apply to SMS messages you receive. SwiftCall does not charge for messages, but your carrier's rates apply.

Opt-Out Instructions

You may opt out of receiving SMS communications at any time by:

• Replying STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) to any message
• Emailing hello@swiftcall.org with your opt-out request

Upon receiving your opt-out request, you will receive a confirmation message and will no longer receive automated text messages. Your opt-out is processed immediately and is permanent unless you explicitly opt back in.

Help

Reply HELP to any message for assistance, or contact hello@swiftcall.org for support.

Business Identification

All SMS messages clearly identify which business is sending the communication. You will only receive messages from SwiftCall or businesses you have directly engaged with and consented to receive messages from.

No Marketing Use, No Third-Party Sharing of Opt-In Data

We do not sell, rent, or share your mobile phone number, SMS opt-in information, or consent records with third parties for marketing purposes. Your contact information and SMS consent data are used solely for the purposes described above and are shared only with the specific client business you are engaging with and the service providers required to deliver the messages.

Data Retention

We retain your phone number and consent records for as long as necessary to fulfill the service purposes described above, typically for the duration of your service relationship, or as required by applicable law.

Service Provider Role

SMS messages are delivered by SwiftCall on behalf of our client businesses. By opting in to SMS communications, you consent to receive automated text messages from SwiftCall or the identified business delivered through our messaging platform.

Compliance

Our SMS communications comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, the CAN-SPAM Act, and other applicable federal and state regulations governing automated communications.

Information Sharing

SwiftCall does not sell or rent personal information. Information may only be shared:

• With client businesses providing requested services
• With service providers necessary to operate our platform (e.g., Twilio for SMS delivery, Google for data storage)
• When required by law or legal process

SMS-specific: Phone numbers and SMS consent data are shared only with the specific business you are engaging with and the service providers required to deliver the messages, and are not used for marketing by SwiftCall or third parties.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. This includes:

• Secure data transmission protocols
• Access controls and authentication
• Regular security assessments
• Encrypted data storage where appropriate

Data Retention

Information is retained only as long as necessary to:

• Provide requested services
• Maintain consent records for compliance purposes
• Comply with legal obligations

You may request deletion of your information at any time, subject to legal retention requirements.

Third-Party Services

Our services may integrate with third-party platforms such as:

• SMS delivery providers (Twilio)
• Email services (SMTP, Gmail)
• Scheduling systems (Google Calendar)
• Video conferencing tools (Zoom, Google Meet)
• Data storage and collaboration tools (Google Sheets, Google Drive)

These third-party services maintain their own privacy policies and terms of service. We encourage you to review their policies.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (subject to legal requirements)
• Opt out of SMS communications at any time
• Withdraw consent for data processing

To exercise these rights, contact us at hello@swiftcall.org.

Children's Privacy

SwiftCall's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Changes to This Privacy Policy

SwiftCall reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date." Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

SwiftCall
Email: hello@swiftcall.org
Website: https://swiftcall.org

For questions about this Privacy Policy or to exercise your privacy rights, please contact us using the information above.