Medical & dental practices · Live in 7 days
The AI receptionist and answering service for medical and dental practices
Your front desk is checking in a patient, the second line is ringing, and the third caller is already dialling the practice down the road. A new-patient call is worth years of visits, and it is the one most likely to be lost, because it arrives at lunch or ten minutes after close. SwiftCall picks up the overflow and the after-hours calls, books the appointment, handles the reschedules, and hands anything clinical straight to your staff.
The real problem
Why the phone goes unanswered
The front desk is checking a patient in and cannot answer three lines at once.
New-patient calls arrive at lunch and after close, which is exactly when nobody is on the desk.
Monday morning brings the entire weekend's backlog into a single hour.
Insurance and billing questions occupy the desk for ten minutes at a time while booking calls ring out.
And it all peaks around Monday mornings, lunch hours, and the week after any holiday closure — precisely when every missed call is worth the most.
What it actually does
The calls it handles for you
A new-patient appointment request
The agent captures the details, confirms which plans you are in network with, and books the first available slot before the caller tries the next practice.
A same-day cancellation
It works your waitlist immediately and refills the slot, which is the one thing nobody on a busy front desk has time to do at 8am.
A patient in pain calling after hours
It follows your written urgency rules: anything meeting them reaches your on-call clinician now, everything else takes the first appropriate slot.
A prescription refill or clinical question
It captures the request with the medication and pharmacy and routes it to your team. It never authorises, and it never advises, because both are clinical decisions.
"What about patient privacy and HIPAA?"
The direct answer: the moment a caller says their name and why they are calling, the recording and the transcript are PHI, so this only works under a signed Business Associate Agreement — we sign one, and you should not use any vendor here who will not. Beyond the paperwork, two settings matter more than the contract does. Decide your retention window rather than accepting a default of keeping every recording forever, and restrict who can play them back. On scope, the agent handles scheduling, messages, and intake; anything clinical routes to your staff rather than being handled, and the routing rules are written to err toward transferring.
Stop losing jobs to a ringing phone.
We build it around how your business actually runs, and you're live in 7 days. Hear the agent first if you want — it answers on (630) 352-3869.